Refund policy

🌿 Goodlyfe Return & Refund Policy

At Goodlyfe, we’re passionate about bringing joy and elegance to your home. Every piece is thoughtfully created, beautifully packed, and sent with care. While we hope you love what you receive, we understand that sometimes things may not go exactly as planned — and we're here to make things right.

💛 If Something Isn’t Right

If Your Product Arrives Damaged or completely different

Returns, replacements or refunds are available only when:

The product is received in a damaged or defective condition.
A product completely different from the one ordered has been delivered.

To report an issue, please record a clear, continuous unboxing video beginning before the sealed package is opened. Share the video with us on WhatsApp on the day of delivery, along with your order number and clear photographs of the issue.

After verification, Goodlyfe will determine the appropriate resolution, which may include a replacement, repair, store credit or refund, depending on the nature of the issue and product availability.

We do not accept returns, exchanges or refunds due to a change of mind, personal preference, colour or size expectations, or because the customer does not like the product after receiving it.

Product Images and Videos

Product images shown on our website, advertisements and social-media pages are intended to represent the product design and overall appearance. Some images may be digitally created, enhanced, edited or shown in styled room settings for presentation purposes.

Actual colours, finish, texture, dimensions and lighting effects may appear slightly different because of screen settings, photography, room lighting and the handmade or manufactured nature of the product.

Customers who require clarification are requested to contact us before placing the order. Original photographs or videos can be requested through WhatsApp, subject to availability.

✨ For Customized Items

Our custom-made products — such as LED lights, premium clocks, and handcrafted artworks — are specially created for you. Each piece is unique and may have slight variations that add to its charm.

If you receive a customized item that has a genuine defect, simply share an unboxing video with us on the day of delivery through WhatsApp. We'll ensure the issue is resolved promptly with a replacement or refund.

Bulky, Fragile and Oversized Products

Many Goodlyfe products, including wall clocks, wall art, lighting products and sculptures, are bulky, fragile or oversized and require specialised protective packaging.

Reverse transportation creates a significant risk of breakage, scratches, bending or other damage. Therefore, these products cannot be returned or exchanged because of a change of mind, personal preference, incorrect assumptions, minor visual variations or because the product does not suit the customer’s space after delivery.

An approved return will be accepted only in cases of verified transit damage, manufacturing defect or delivery of an completely different product. Customers must not send a product back without written approval and return instructions from Goodlyfe.

💬 About Shipping & Delays

We work with trusted courier partners to deliver your order safely. Occasionally, there may be unexpected delays due to logistics disruptions, festivals, or weather.

Since our products are often bulky and require careful packaging, a lot of preparation and cost goes into dispatching each order. Because of this, we’re unable to cancel orders once they are shipped — even if there are shipping delays beyond our control.

We truly appreciate your patience and understanding. Our team monitors all shipments and will keep you updated along the way.

❌ Order Cancellations

Every Goodlyfe order is prepared with care and packed securely to avoid damage. To maintain fairness and efficiency, please note our cancellation policy:

No cancellations once placed: Orders cannot be cancelled after confirmation.
Same-day changes allowed: If you change your mind, you may request a design change or exchange for another item of the same value on the same day of placing your order, and only before it is packed and shipped (we usually pack the next business day).
After packing & shipping: Once your order has been packed or dispatched, it cannot be cancelled due to the significant packing and shipping costs involved.

💰 COD Orders & Partial Advance

For Cash on Delivery (COD), we collect a partial advance to confirm genuine orders and avoid fake or non-serious requests.
If a COD order is rejected at delivery, this advance is non-refundable. Please note this does not cover the full loss we incur, as each rejection involves two-way shipping charges, heavy packing costs, and risk of product damage during return transit (RTO).

We truly appreciate your understanding and cooperation. Supporting these policies helps us continue delivering handcrafted and carefully curated products with care and integrity.

Approved Damage or Defect Claims

Do not return or courier a product without receiving written approval and return instructions from Goodlyfe.
If a return is approved because of verified damage, defect or an incorrect product delivered by us, we will explain the applicable process.
Where Goodlyfe authorises reverse pickup, the product must be returned with its original packaging, accessories and protective materials.
The appropriate resolution will be confirmed after reviewing the evidence and, where applicable, inspecting the returned product.
Approved refunds are generally processed within 7–10 business days to the original payment method.
Damage caused after delivery, improper handling, installation, unauthorised repair or return shipping arranged independently by the customer will not qualify for a refund or replacement.

🤗 We're Always Here for You

If you have any questions or need help, don’t hesitate to reach out:

📧 Email: shop@goodlyfe.in
📱 WhatsApp: [+91-9226121319]
🕘 Support Hours: 10 AM – 6 PM | Monday to Saturday

Thank you for choosing Goodlyfe. We’re honored to be a part of your beautiful home.